![]() First, check whether the playback problem is only with a specific movie or show or with all shows.īe sure to check different titles on different streaming channels.If you have playback issues and can’t see any videos or hear sounds, then you first have to identify the playback issue before you can resolve it. Check all cables and switch or replace if necessary. If this fixes your problem, then it means there is a problem with your AVR or Soundbar connection. Remove any connections to Soundbars and AVRs. If the problem persists, strip down your connections to only the Roku device and TV.Remove all cables from the wall socket for a few minutes then reconnect one by one, restarting all your connected devices. Switch off the TV and all connected devices from the power outlet, if all streaming services have no sound.If the others work fine, then report to Netflix Customer Service. Check other streaming channels such as The Roku Channel or Disney+, if all Netflix shows and movies don’t have a sound output.Go to your Netflix ‘Viewing Activity’ on your account and report the problem. If the other show plays sound normally, then the problem lies in the first show. Switch to another Netflix show, if nothing is on mute.Check the volume settings on your Roku device and TV.If you’re trying to watch a show or movie on Netflix using Roku but you’re not getting any sound output, there are several steps you can take to troubleshoot. If that doesn’t work, change from HDMI to a composite connection or to optical cable.If you still have no sound, reset the Roku device to factory settings.Switch the HDMI audio option to PCM-Stereo.If that doesn’t work, go back to settings and select ‘Audio’.Select the HDMI setting and set to ‘Dolby D’ or ‘Dolby Digital’.Going to the Home menu using your Roku remote. ![]() Ensure that you’ve set the correct output channel if you’re connected to a Soundbar or A/V receiver. Be sure the media you’re trying to play has an audio format that’s compatible with your Roku device. If the problem persists, adjust the Roku device’s audio settings. If that doesn’t work, try another HDMI cable. You can also switch to different HDMI ports on both ends. If you have a picture but no sound, remove and re-insert the HDMI cable. If all fits well but the problem persists, change the output format on your Roku device to Dolby Digital. If it’s a new cable, make sure you’ve removed the protective plastic caps from both ends before plugging in, otherwise, you may damage the ports and connectors. If you’re using an optical (S/PDIF) cable connection rather than a composite connection, then check that the cable fits snugly on all ends. Try switching to Roku output to TV input, then TV output to Soundbar input. You can change to different ports.įor instance, if your composite audio cables run from the Roku output port to the Soundbar input then from the Soundbar output to the TV input, change the connections. If the volume settings are okay on all devices, check all composite cable connections from the Roku device, TV, and AVR or Soundbar. Set the master volume level on the Soundbar or AVR at an audible level with the mute set at OFF. If your Roku isn’t directly connected to the TV but through an AVR or a Soundbar, check the cable connections and volume settings on that other device. If this doesn’t correct the sound problem, use another composite cable or change to an HDMI cable if both your device and the TV have appropriate HDMI ports. If you’re using composite cables, remove the white and red connectors from both ends then reconnect again.Ĭheck that these cables are going into the correct output ports on the Roku and the correct input ports on the TV. Quite often, the reason for the volume not registering is a loose cable. Ensure that the volume levels are audible and the mute setting is OFF. ![]() The simplest explanation is that you’ve set a low volume level on either your Roku device or on the TV. However, the sound input may be affected by several factors: Volume Level When the picture is okay, it means that your Roku device is powered on and you’ve chosen the correct input on the TV. ![]() There are times you may find you’re seeing the picture from the Roku device on the TV but can’t hear the associated sounds.
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